{"id":135738,"date":"2026-02-24T01:10:36","date_gmt":"2026-02-24T09:10:36","guid":{"rendered":"https:\/\/www.websitebuilderexpert.com\/?p=135738"},"modified":"2026-02-24T01:10:36","modified_gmt":"2026-02-24T09:10:36","slug":"businesses-automating-tasks-2026","status":"publish","type":"post","link":"https:\/\/www.websitebuilderexpert.com\/news\/businesses-automating-tasks-2026\/","title":{"rendered":"Artificial Intelligence Examples In Business: The Tasks SMBs Are Automating in 2026"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_single_image image=&rdquo;135768&Prime; img_size=&rdquo;full&rdquo; add_caption=&rdquo;yes&rdquo; alignment=&rdquo;center&rdquo; css=&rdquo;&rdquo;][vc_column_text css=&rdquo;&rdquo;]In our most recent survey,<strong> SMBs revealed the tasks that they&rsquo;re automating as part of their <a href=\"https:\/\/www.websitebuilderexpert.com\/building-online-stores\/pricing-strategy\/\">2026 pricing strategy<\/a>, which combats rising operational costs. <\/strong>Results showed that the most popular artificial intelligence examples in business included market research (55% of SMBs), as well as scheduling and calendar management (55% of SMBs).<\/p>\n<p>Below, I&rsquo;ll highlight the ways that SMBs are using workplace AI tools to get ahead, giving you inspiration on how you can integrate AI within your own work processes. I&rsquo;ll also reveal the tasks that you <em>shouldn&rsquo;t<\/em> be automating due to technical restrictions and safety concerns.[\/vc_column_text]<meta data-fa-load=\"fas fa-plus\">\n<meta data-fa-load=\"fas fa-minus\">\n<\/p><div class=\"wbe-accordion\" id=\"survey-methodology\" data-eventcategory=\"content-element\" data-eventaction=\"accordion\">\n \n<div class=\"accordion-section\" id=\"acc-survey-methodology-sect-0\">\n\n \n\n <button class=\"accordion-title accordion-collapse-control\">\n <h4>\n &#128203; How we collected these survey results: <\/h4>\n <\/button>\n\n\n \n \n <div class=\"accordion-content\" id=\"acc-survey-methodology-cont-0\">\n To collect these survey findings, our in-house research team spoke to 322 small to medium-sized businesses in the US. We surveyed them on key topics relating to their current financial situation, which included:\n<ul>\n<li>Their financial focus in 2026<\/li>\n<li>Their operating expenses<\/li>\n<li>How they&rsquo;re reacting to external challenges like tariffs<\/li>\n<li>The strategies they&rsquo;re using to combat financial challenges<\/li>\n<\/ul>\n<p> <\/p><\/div>\n\n\n \n<\/div>\n\n<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]\n<section class=\"taco-content-section \" id=\"section-0\">\n <header class=\"taco-section-header no-number\">\n\n <div class=\"taco-section-heading\">\n <h2 class=\"taco-section-title primary\">\n \n AI Automation as a Solution to Rising Operating Expenses <\/h2>\n\n <\/div>\n\n <\/header>\n\n \n\n [vc_column_text css=&rdquo;&rdquo;]In 2026, <strong>10% of SMBs are using automation to manage rising operation costs, <\/strong>such as high taxes and regulatory fees or the price of general supplies and administrative expenses.\n<p>By following in the footsteps of these SMBs and harnessing workplace AI, your business could save money as well. When done right, automation can speed up repetitive tasks, increase efficiency, and free up your staff&rsquo;s time so they can work on more pressing, lucrative matters.[\/vc_column_text]\n<\/p><div class=\"taco-highlighted-block primary\">\n \n <h4 class=\"title-block\">\n \n &#129300; How much are SMBs spending on operating expenses? <\/h4>\n \n According to our January 2026 survey:\n<ul>\n<li><strong>13% of SMBs said they were spending over 41% of monthly revenue on operating expenses<\/strong><\/li>\n<li><strong>We saw a 5% rise in SMBs spending 26%-40% of their monthly revenue on operating expenses<\/strong> (between November 2025 to January 2026)<\/li>\n<\/ul>\n<p>So, with operating costs steadily increasing, this is an ideal time to be strategic with AI and see where it could help you save cash.<\/p><\/div>\n\n <footer>\n <\/footer>\n<\/section>\n\n[\/vc_column][\/vc_row][vc_row][vc_column]\n<section class=\"taco-content-section \" id=\"section-0\">\n <header class=\"taco-section-header no-number\">\n\n <div class=\"taco-section-heading\">\n <h2 class=\"taco-section-title primary\">\n \n SMBs Are Replacing These Manual Tasks With AI <\/h2>\n\n <\/div>\n\n <\/header>\n\n \n\n [vc_column_text css=&rdquo;&rdquo;]Our survey revealed the manual tasks that SMBs are primarily using automation. The top four results were:\n<ol>\n<li><strong>Market research<\/strong> (55% of SMBs)<\/li>\n<li><strong>Scheduling and calendar management<\/strong> (55% of SMBs)<\/li>\n<li><strong>Data analysis<\/strong> (52% of SMBs)<\/li>\n<li><strong>Inventory management<\/strong> (52% of SMBs)<\/li>\n<li><strong>Writing tasks<\/strong> (48% of SMBs)<\/li>\n<li><strong>Personalised marketing<\/strong> (42% of SMBs)<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_single_image image=&rdquo;135745&Prime; img_size=&rdquo;full&rdquo; add_caption=&rdquo;yes&rdquo; alignment=&rdquo;center&rdquo; css=&rdquo;&rdquo;][vc_column_text css=&rdquo;&rdquo;]<strong>But should your business be replacing these tasks with AI, too?<\/strong> If you&rsquo;re curious about how automations can help your business, the table below offers some futher pointers to help you decide what you&rsquo;d like to achieve with AI:[\/vc_column_text]\n<\/p><div class=\"taco-highlighted-block primary\">\n \n <h4 class=\"title-block\">\n \n &#9888;&#65039; One thing to remember when using AI... <\/h4>\n \n When you&rsquo;re using <a href=\"https:\/\/www.websitebuilderexpert.com\/building-websites\/best-ai-tools-small-business\/\">AI small business tools<\/a>, <strong>never forget the human element<\/strong>. Though AI tools look impressive, they can still make mistakes &ndash; many of them, in fact. As a business, it&rsquo;s important to continually review the output of your AI tools, look out for mistakes or inaccuracies, and make refinements if necessary.<\/div>\n\n <footer>\n <\/footer>\n<\/section>\n\n[\/vc_column][\/vc_row][vc_row][vc_column]\n<section class=\"taco-content-section \" id=\"section-0\">\n <header class=\"taco-section-header no-number\">\n\n <div class=\"taco-section-heading\">\n <h2 class=\"taco-section-title primary\">\n \n Tasks You Shouldn&rsquo;t Give To Your AI Workplace Assistant <\/h2>\n\n <\/div>\n\n <\/header>\n\n \n\n [vc_column_text css=&rdquo;&rdquo;]Based on our survey, there are some tasks that SMBs aren&rsquo;t automating as much:\n<ul>\n<li><strong>Cyber security measures<\/strong> (0% of SMBs)<\/li>\n<li><strong>Legal research<\/strong> (27% of SMBs)<\/li>\n<li><strong>Design tasks<\/strong> (30% of SMBs)<\/li>\n<li><strong>Document classification<\/strong> (30% of SMBs)<\/li>\n<\/ul>\n<p>The tasks listed above tend to be more high-risk, involve sensitive customer information, or require human oversight. For instance, it would be unwise for your business to have AI oversee your website&rsquo;s security entirely, since errors could put customer data at risk and lead to reputational or financial damage.<\/p>\n<p>Practically, this means you should <strong>only automate tasks that have a low penalty for error. <\/strong>You can edit an AI-generated typo in a few seconds, but a security breach or legal issue could take your business months to resolve, or even inflict damage you <em>can&rsquo;t<\/em> recover from. Lean on human expertise for these critical tasks instead.[\/vc_column_text]\n <footer>\n <\/footer>\n<\/p><\/section>\n\n[\/vc_column][\/vc_row][vc_row][vc_column]\n<section class=\"taco-content-section \" id=\"section-0\">\n <header class=\"taco-section-header no-number\">\n\n <div class=\"taco-section-heading\">\n <h2 class=\"taco-section-title primary\">\n \n Which Tasks Will Your Business Automate Next? <\/h2>\n\n <\/div>\n\n <\/header>\n\n \n\n [vc_column_text css=&rdquo;&rdquo;]Before you automate key tasks in 2026, remember to:\n<ul>\n<li><strong>Assess your requirements<\/strong> (Ask yourself, &ldquo;what tasks do I need streamlined?&rdquo;)<\/li>\n<li><strong>Check your budget<\/strong><\/li>\n<li><strong>Compare tools on the market, <\/strong>looking at scope, pricing, and ease-of-use<\/li>\n<li><strong>Consider your team&rsquo;s needs<\/strong> and if they&rsquo;ll require onboarding and training<\/li>\n<\/ul>\n<p>Though AI workplace assistants and tools can benefit your business in the long-run, you&rsquo;ll need to spend time and money setting up and getting your entire team acquainted with these changes<strong>. So, don&rsquo;t skip the planning stage when integrating AI with your business for best results. <\/strong><\/p>\n<p><strong>&#128161; Want to see more key studies from our survey?<\/strong> Read our guide to <a href=\"https:\/\/www.websitebuilderexpert.com\/news\/customer-service-trends-2026\/\">3 customer service trends in 2026.<\/a>[\/vc_column_text]\n <footer>\n <\/footer>\n<\/p><\/section>\n\n[\/vc_column][\/vc_row]\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&rdquo;135768&Prime; img_size=&rdquo;full&rdquo; add_caption=&rdquo;yes&rdquo; alignment=&rdquo;center&rdquo; css=&rdquo;&rdquo;][vc_column_text css=&rdquo;&rdquo;]In our most recent survey, SMBs revealed the tasks that they&rsquo;re automating as part of their 2026 pricing strategy, which combats rising operational costs. [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":135769,"comment_status":"open","ping_status":"closed","sticky":false,"template":"template-best.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[380],"tags":[],"class_list":["post-135738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\n<title>Workplace AI: SMBs are automating these key tasks in 2026<\/title>\n<meta name=\"description\" content=\"Exclusive survey data reveals tasks that SMBs are automating in 2026, from market research to writing. 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In previous roles, she has demonstrated her wordsmith skills by writing for public facing brands in a range of industries. After gaining hands-on experience using leading website builders, like Wix and WordPress, she is now keen to share her findings through informative, easy-to-follow articles that help small business owners get online and grow their presence. Since joining the team in 2024 and transitioning into the tech sphere, Holly is passionate about applying her three years of content writing experience and upholding Website Builder Expert\u2019s position as an authoritative source on website builders, ecommerce, and digital marketing.\"}]}<\/script>\n","yoast_head_json":{"title":"Workplace AI: SMBs are automating these key tasks in 2026","description":"Exclusive survey data reveals tasks that SMBs are automating in 2026, from market research to writing. 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